About DirectMed Imaging

DirectMed Imaging is the premier destination for all your diagnostic medical imaging parts needs. Offering an extensive array of parts, training, and support services, throughout its 5 locations in the US and abroad, DirectMed Imaging ensures that medical facilities have access to top-notch equipment and expertise to keep their operations running.

Your Success is Our Mission

At the heart of our mission is an unwavering commitment to quality and customer service. Our dedication to quality permeates every aspect of our business because we understand the critical role our products and services play and hold ourselves accountable to the highest standards to ensure reliability and safety of our products and services.

Unparalleled Medical Imaging Equipment Support

Our commitment to excellence extends beyond just the products we offer, our customer service team is dedicated to providing prompt, knowledgeable assistance, ensuring that every customer receives the attention and support they deserve. At DirectMed Imaging, quality and customer satisfaction are not just ideals; they are the guiding principles that drive everything we do. When it comes to quality medical parts and unparalleled support, DirectMed Imaging sets the benchmark for excellence.

DirectMed Story

Welcome to DirectMed Imaging!

DirectMed was founded in 2012, with a goal to provide quality CT and MRI parts, supporting all major OEM’s to our customers. Since 2012, DirectMed has been on a journey to expand and improve its offerings. Teaming up with other companies that share our vision, culture, and values has allowed for new opportunities and possibilities for innovation and service expansion. With over 175 employees in the USA and Europe, we are committed to becoming the most trusted resource in aftermarket diagnostic imaging equipment, training, and support.

2012

DirectMed Parts and Service was founded.

November 2019

Acquired Medical Systems Technologies, boosting internal repair capabilities with over 300 different repair procedures for high failure, high voltage products.

June 2021

Partnered with NMS Capital to provide greater financial resources to expand product service and offerings.

February 2022

Acquired LBN Medical, the largest medical imaging systems provider in Europe, located in Aalborg, Denmark.

April 2022

Began investment of over $10m into inventory. Added mobile imaging fixed site platforms to strengthen parts testing capabilities.

September 2022

Acquired ScanMed, located in Omaha, Nebraska, expanding coil repair capabilities as well as expanding engineering throughput.

September 2023

Acquired Technical Prospects in Appleton, Wisconsin, expanding Siemens inventory and adding training capabilities, and expert technical support engineers.

November 2023

Name change to DirectMed Imaging and full rebranding strategy implemented.

March 2024

Acquired Titanium Medical in Houston Texas, expanding Toshiba/Canon inventory and adding field service capabilities for Toshiba/Canon.

Our journey has just begun and we can’t wait for you to see what’s next!

DirectMed Imaging Subsidiaries

ScanMed LLC, is the largest independent MRI coil provider in the world. This team of experts designs, develops, repairs, and manufactures coils in-house with quality and reliability in mind.

For additional information on ScanMed, please visit their website ScanMed.com

LBN Medical, based in Denmark and founded in 2003 by former CEO Lars Braun Nielsen, is a leading global provider of medical imaging equipment. The company was among the pioneers in its field and has since grown into an organization with over 50 employees. LBN Medical has expanded its offerings to include parts sales, inventory management, and repair services, solidifying its position as a key player in the medical imaging equipment industry.

For additional information on LBN Medical, please visit their website LBNmedical.com.

About Technical Prospects

(Now DirectMed Imaging)
Technical Prospects was founded in 1997 by Robert Probst, a former Siemens engineer. Using a spare 10×10 bedroom in his house, After selling CT parts for 5 years, he expanded his offerings. Jeremy Probst, his son and current President of the Appleton facility, worked with Bob to reposition Technical Prospects and set it apart from the competition. In 2009, the company moved into a 60,000 square foot state-of-the-art building. In 2013, an additional 12,000 square feet was added for a training facility, to expand services into Training and Support. In September 2023, Technical Prospects joined forces with DirectMed Parts and Services. Together, we offer quality parts, training, and support under our new name, DirectMed Imaging.

About Titanium Medical

(Now DirectMed Imaging)
After working on Toshiba Diagnostic Imaging equipment for 14 years, Michael Feezor felt it was the perfect time to stretch the entrepreneurial legs in 2010. Not long after they started servicing the equipment, they realized having all the parts available would improve the average repair time in service.

Titanium Medical Imaging focused on the Toshiba brand and carved a deep niche in Toshiba MRI, CT and Vascular systems. Soon after opening the doors in 2010, they started to hire motivated team members and trained them to be a dynamic service team. Our engineers traveled all around the country tackling tough calls and growing the Titanium Medical reputation.

The warehouse grew several times to hold the large inventory of Toshiba, now Canon, line of medical imaging parts. The success of Titanium Medical Imaging was directly related to the great family of employees that made miracles happen and the tough jobs enjoyable. We continue to provide excellent service and parts to our Toshiba/Canon customers only now, under our new name, DirectMed Imaging.

Comprehensive Made Simple

When you partner with DirectMed Imaging, you are not just a customer; you become part of the DirectMed “family”. DirectMed Imaging aims to provide personalized services and tailored solutions that go beyond a typical customer-provider relationship. DirectMed’s commitment to excellence and customer satisfaction make us a trusted ally when it comes to your medical imaging parts, training, and support.

Quality

Quality is paramount in all we do. We know downtime is costly, so it’s crucial to ensure that every component meets stringent quality benchmarks. From meticulous testing procedures to thorough repair protocols, we prioritize excellence at every stage. We are dedicated to delivering reliable and durable parts that minimize disruptions and maximize productivity for our customers.

Resourceful and Collaborative

Our commitment to round-the-clock availability reflects our understanding that systems don’t adhere to convenient schedules and our customers need swift and reliable support. While next-flight-out shipments are available 24/7, our dedication to providing solutions doesn’t stop there. Our team is comprised of individuals who are ready to tackle challenges head-on, ensuring that we not only address issues promptly but also offer innovative and effective solutions to keep operations running.

Passionate Professionals

Our team of dedicated professionals is ready to collaborate with you and your field service team to swiftly restore your site’s operations. We understand the challenges and stress that come with system downtime. Our goal is to make service and part replacement as seamless as possible, ensuring a smooth resolution to any issues you encounter.

Direct Med employee working on a machine

people packing a machine and/or parts for delivery

Reliable

We are fully committed to your satisfaction and are here to support you every step of the way. With decades of experience, our team is dedicated and reliable, committed to helping our customers when they need us most.