XTechnical Prospects is now DirectMed Imaging. Double the expertise, one comprehensive brand.

Multi-Vendor Diagnostic Medical Imaging Support

Your premier medical imaging support partner

Experience our premier medical imaging support, backed by experts with a combined 150 years of experience. The team concentrates solely on technical support, training, and parts, offering targeted solutions that cater to your specific needs. Our technical support provides quick, effective solutions to your challenges, minimizing downtime and maximizing performance. Technical training equips your staff with the knowledge and skills to handle today’s most advanced medical imaging technologies. Engineers depend on us for high-quality, dependable parts for multiple imaging manufacturers. Choose DirectMed Imaging for a partnership that values precision, expertise, and committed support.

Technical Support

Our service team offers tailored pre and post-sale support for GE, Siemens, and Philips medical imaging equipment. In the pre-sale phase, we focus on accurate parts identification and advanced
troubleshooting for intermittent or complex equipment issues. This ensures you get the exact parts you need. Post-sale, we offer comprehensive engineering support, assisting in the proper installation and calibration of replacement parts. Our team remains available for continued troubleshooting to prevent and address potential system failures, ensuring your equipment operates reliably.

World Class Training Services

Looking to advance or deepen your skillset?

DirectMed Imaging offers training on the latest technology in Siemens imaging equipment, from basic to expert engineer level.

Fundamentals

Courses are designed to advance service and technical support personnel’s knowledge, capabilities, and careers. During the Fundamental phase, students will learn the physics, safety, system hardware and clinical applications used in each respective modality.

System Operating Software

Courses include syngo Classic, syngo Native, and Fluoro Spot Compact and are designed to teach the overlying theory, concept and implementation of applications from a non-modality-specific perspective.

Service Essentials

Courses will prepare service personnel for trouble shooting basic problems in the field. During these courses, students will learn how to respond to the initial service call and follow up until completion. This is a practical course where the tools used are presented, students will learn troubleshooting steps, how to solve problems, work with remote tech support and perform PM’s.

System

Courses virtually teach the theory and fundamentals the first week and hands on labs the second week, centered on the core principles of operation, configuration, troubleshooting and repair for all primary system components.

MRI Coil Exchange

Boasting the industry’s most extensive MRI coil inventory, we provide coils compatible with top manufacturers like GE, Siemens, and Philips. Our expertise extends to comprehensive repairs—covering electronic, cosmetic, and mechanical aspects. To ensure minimal downtime, we offer loaner coils. Our tested coils are available for immediate dispatch from various locations across the USA, ready to ship today.

Contact us now to ensure your MRI systems are always at peak performance.

OEMs We Support

Modalities We Support

As a multi-modality vendor, we have experience and knowledge unlike any other.

  • Magnetic Resonance Imaging (MRI) 
  • Computed Tomography (CT) 
  • Angiography (ANGIO) 
  • Positron Emission Tomography (PET)  
  • Fluoroscopy (FLUORO) 
  • Mammography (MAMMO) 
  • Radiography (RAD)
  • NucMed (SPECT)
  • Ultrasound (ULT)
  • Urology (URO) systems  

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