Richardson Healthcare is now DirectMed Imaging. For details on how this change may affect your relationship with the company, please refer to the customer FAQ document (PDF). This includes updates on service offerings, support, and any other business-related implications.X

CT Tube Arcing: Is Your CT System Failing?

Aug 25, 2022 | Articles, Siemens

Success in the medical imaging equipment industry is based upon several crucial abilities: keeping up with technological advancements, providing timely and accurate service, and effectively responding to unpredictable events, emergencies, and equipment failures.

Regarding the latter, healthcare organizations must seek to strike a healthy balance of adequate concerns for medical imaging equipment. To draw a comparison, does a check engine light in your vehicle’s dashboard mean routine maintenance is due—or is it a dire indication that an unexpected trip to a mechanic is imminent?

When interpreting irregularities of imaging equipment operations, overreacting can be as costly as underreacting, and one component that can be difficult to read accurately is the CT tube—particularly, how much arcing within it is considered acceptable.

Arcing in X-Ray Tubes

In order to examine the potential warning signs of arcing in X-ray tubes, let’s review the arcing phenomenon.

Arcing occurs when an electric current passes through the oil/air as it moves from one conductive point to another. This makes for an electrical flash of exceedingly hot temperatures—tens of thousands of degrees Fahrenheit. In CT systems, that can eventually contribute to X-ray tubes wearing out more quickly, especially when excessive arcing contacts the glass or metal envelope.

Determining Acceptable Arcing in CT Tubes

Of course, X-ray tubes do fail or wear out even without excessive arcing, evinced by signs such as a loss of vacuum within the tube due to slow leaks, failure to perform prescribed warmup after inactivity, crazing or etching of the glass vessel and other insulating components, microcracks on the target disc, and binding or jamming due to worn bearings. Damage can also be caused by failing to follow recommended protocols during installation and operation.

Healthcare organizations must determine if the level of arcing occurring within X-ray tubes goes beyond normal tube aging, and instead speaks to the far greater issue of CT system failure. But how?

Most importantly, arcing must be evaluated to determine if it’s causing a loss of X-ray output and whether the arcing is responsible for localized artifacts appearing on images. Though high-quality scanners can detect and remove these artifacts as part of their ability to tolerate arcing, when systems regularly produce artifacts, it is an indication of exorbitant arcing.

Further, when CT systems issue error reports, these can be studied to discern whether arcing is occurring irregularly—which can be expected with aging tubes—or regularly, which is more indicative of abnormal functionality in the CT system and perhaps predictive of system failure.

It is crucial to monitor the power level with high voltage, as overloaded circuitry leads to overheating and damaging the equipment. Some notable signs of alarming arcing include visible flashes of light or sparks, excessively audible sounds accompanying scans, or other easily detectable indications such as burning smells or equipment that is hot to the touch. Systems should be immediately powered down should any of these signs become apparent.

Properly Addressing and Preventing Tube Arcing

For the sake of your CT scanner, patient care, and cost impacted by its downtime, it is crucial to monitor its X-ray tubes for signs of excessive arcing. While a degree of arcing is inevitable with time, one way to lessen the impact of arcing, while extending the life of X-ray tubes in imaging systems, is to operate the system on the lowest usable power setting. As aging tubes increasingly emit ions, degassing the glass is another step that can help to diminish arcing.

Contact us if you ever have any concerns determining if your arcing is within the acceptable range of tolerance. We’re available to provide CT system technical support and/or train your in-house team to accurately monitor tube arcing (among other preventive maintenance). In the event of replacing your X-ray tubes, we have you covered there as well, as we can reliably and quickly provide CT system replacement parts for your organization.

Customer FAQ’s – 

DirectMed Imaging’s Acquisition of Richardson Healthcare

Overview of the Acquisition

1. Why did DirectMed Imaging acquire Richardson Healthcare?

DirectMed Imaging acquired Richardson Healthcare to combine their complementary strengths
and enhance their offerings. DirectMed’s expertise in multi-modality and multi-manufacturer
imaging parts, paired with Richardson Healthcare’s focus on Toshiba parts and CT tube
manufacturing, allows for a broader range of products and services for customers.

As part of this acquisition, DirectMed Imaging is now the exclusive global distributor of new
ALTA750 and 750G CT X-Ray tubes for Toshiba CT systems, as well as repaired Siemens Straton Z
and MX series CT tubes. Richardson remains committed to engineering and manufacturing CT
tubes, with plans to release OEM alternative Straton MX and MX-Ps this May and additional CT
X-Ray tubes by 2026

2. What changes should I expect?

In the short term, your experience with both companies will remain the same. Over the next
several months, Richardson Healthcare will become DirectMed Imaging, resulting in streamlined
processes and a broader range of products and services.

3. Will the Richardson Healthcare brand still exist?

Currently, Richardson Healthcare will continue its focus on Toshiba parts, training, and Siemens
and Toshiba CT tube manufacturing. A branding transition to DirectMed is planned for the near
future, and updates will be provided.

4. What are the benefits for me as a customer?

Customers will benefit from:
• A wider inventory of imaging parts across multiple manufacturers.
• New training opportunities.
• Access to the combined expertise of two industry leaders.
Customer Accounts & Services

5. Do I need to set up a new account with DirectMed Imaging?

No, your existing account with Richardson Healthcare will remain active. Any updates to account
management or terms of sale will be communicated.

6. Will my current contracts or agreements with Richardson Healthcare remain valid?

Yes, all existing contracts and agreements will continue to be honored as originally agreed.

 

7. Will my account representative change?

No, your account representative(s) will remain the same. If you have an account representative
at both locations, please reach out as follows:
• For tubes and/or training currently offered by Richardson Healthcare, please contact
your Richardson or account representative
• For parts, training, or support currently offered by DirectMed Imaging, please contact
your DirectMed account representative.

 

8. I am currently scheduled for training at Richardson, will that change?

Your scheduled training at Richardson Healthcare in South Carolina will remain unchanged for
now. All training courses will continue to be offered and attended at this location as planned.
Orders, Pricing, and Quoting

 

9. Will pricing or quoting processes change?

Pricing and quoting will remain the same during the integration period. Efforts are underway to
align pricing structures for consistency across both organizations.

 

10. Can I still place orders the same way?

Yes, you can continue placing orders through the same Richardson Healthcare channels.
DirectMed’s order channels are also available for multi-modality and multi-manufacturer needs.

 

11. Who should I contact if I have questions or concerns?

Please continue to contact your preferred DirectMed or Richardson Healthcare representative.
Both teams can support your needs. For additional assistance, DirectMed’s support team is
available 24/7 at 855-463-3727 or sales@directmedimaging.com.

 

12. Will there be any downtime during the integration?

No, we do not anticipate any service disruptions.

 

13. How will I stay informed about updates?

Regular updates will be provided via email or on www.directmedimaging.com

Questions, Comments, Concerns?

Send Us A Message!

"*" indicates required fields

Name*
Opt-Out of Delivery SMS Texts
Uncheck to opt-out of DirectMed Imaging sales & delivery texts (Msg&Data rates may apply). See our Privacy Policy & SMS Terms on our website.
This field is for validation purposes and should be left unchanged.