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Technical Prospects Acquires Siemens Field Service Engineer

Jun 19, 2017 | Articles, Siemens


June 19, 2017

Appleton, Wis. – Technical Prospects adds Siemens field service engineer to team of experts to enhance technical support and develop new technical training course offerings.

As an industry leader in Siemens parts, training and support Technical Prospects is always striving to be the best in quality and expertise. Expanding its expertise to include Siemens MRI support by hiring a former Siemens field service engineer, Chris Watson, was the next logical step to enhance the customer support experience. Chris brings over ten years of Siemens expertise to Technical Prospects and will serve as a dedicated resource to provide technical support for preventative maintenance, repair guidance, equipment calibration, part installation, and error troubleshooting on all of Siemens imaging modalities. Developing new training courses will also be a focus given Chris’ current knowledge of Siemens medical imaging equipment.

During his tenure with Siemens, Chris worked as a field service engineer repairing Siemens medical imaging equipment in some of the country’s largest hospitals. Having field experience, Chris understands the importance of repairing equipment quickly and the challenges engineers face in the field. Most importantly, Chris knows the value of having someone like himself available to assist with troubleshooting and other technical support needs.

“Technical Prospects is truly unique in its genuine customer-first-focus. During my time in the field, vendor technical support was sometimes outsourced, unavailable or very expensive. Technical Prospects has a consistent team of engineers available to help resolve customer concerns at no cost to the customer. Moreover, the training program at Technical Prospects is custom-tailored to students’ skill levels or professional needs as opposed to standardized, inflexible curriculum offered by other providers.” – Chris Watson.

Technical Prospects offers free technical support on Siemens medical imaging modalities, no parts purchase necessary, backed by a team of engineers with over 100 years of imaging experience. The company offers other free technical resources, including videos and blogs available on its website. Technical Prospects is also known for its thorough training programs at its world class state-of-the-art training facility.

To engineers looking to “get technical” on Siemens medical imaging equipment, Technical Prospects is the expert and will help get equipment up and running quickly.


About Technical Prospects

Founded in 1997, Technical Prospects is a leading supplier of Siemens Medical Imaging replacement parts for the healthcare industry. Technical Prospects offers high-quality parts sold with a high level of integrity at 30-90 percent less than the manufacturer’s price. The ISO 9001:2015 Certified, family-run company also offers training from industry experts and on-demand technical support for complete satisfaction and confidence. Since its inception, the Appleton, Wisconsin-based organization has been committed to meeting or exceeding customer requirements and strives to continuously improve the process.

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