Frequently Asked Questions
Do you offer expedited coil repairs
We repair most coils between 24 – 48 hours, saving you from costly downtime. We understand the importance of quick turnaround times.
What is your loaner program?
DirectMed maintains the largest coil inventory in the industry. If you are in need of a temporary solution while your coil is being repaired, trust us to provide the solution.
Do you offer technical support?
Our engineers work around the clock to help you troubleshoot and diagnose your MRI coils. We are available 24 hours 7 days a week!
Do you offer warranty?
Yes, all of our repairs and exchanges come with a 90 day warranty.
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“When it comes to coil repairs, DirectMed is always our first choice. Ever since we started using DirectMed, our coil spend has decreased dramatically, all while receiving top notch customer service from
a knowledgeable team.”
“DirectMed Parts provides great service support, we have been their customer for almost two years now and this is greatly visible in our budget. We have cut our costs in half with the help of DirectMed Parts. Besides excellent service and support they also provide great equipment at very reasonable prices.”