How to Hire a Reliable Imaging Equipment Service Provider

by | Dec 17, 2020 | Industry

Reading Time: 2 minutes

Your diagnostic imaging equipment is essential to maintaining your medical facility’s smooth operation. If your ultrasound, MRI, or CT is down for extended periods, it can cost hours of lost productivity and revenue. Therefore, it’s important to hire a reliable medical imaging service provider who can help you with your equipment’s proper repair and maintenance.

Take note—looking for the most dependable and trustworthy service provider can be difficult. It’s easy to get overwhelmed with all the endless options available, especially when all providers claim to be the best. However, the truth is that not all of them have the tools and services you need. But what exactly defines a competent medical imaging provider? 

Follow this step-by-step guide so you can ensure all your medical professionals and patients get the medical imaging services they need:

Do your research and ask for recommendations

When looking for an imaging equipment service provider, the first thing you need to do is to do your research. Search online or open the yellow pages. List down those who you think are the best fit for your medical facility. Feel free to ask your colleagues for service provider recommendations.


Meet potential service providers in person and ask questions

Your potential service provider’s communication style says a lot about them, particularly on how they answer your questions. Meet them in person and be strategic when asking because this will help you determine if they are the right partner for your medical facility. Take note of the following details to guide your queries:

  • The training they underwent and continue to do
  • Their client support services
  • Their response time, in case you encounter an issue with your medical imaging equipment
  • Their years of experience
  • Their knowledge and skills about parts and availability, such as MRI parts and CT parts
  • Their capacity to provide preventative maintenance and equipment updates
  • Their usage data reports 

Inquire about minimizing your downtime

If your equipment is down, you’re losing money and inconveniencing your patients. This is crucial because you’re dealing with patients’ health. To ensure that they get only the best possible healthcare, ask your potential service provider for specifics about their strategy for minimizing your downtime.

Various companies have different approaches to minimize downtime. However, each should have a specific plan on how to provide preventative maintenance and unexpected service issues. You can also ask the closest service engineer’s name and location and the number of healthcare clients they work with. This way, you can have a better idea of their travel time and response time.

In case of unexpected downtime and other issues on your equipment, assign your techno-savvy team member to work with your service provider in monitoring and remote repairs. Letting them collaborate allows you to learn more about the software, systems, and platforms your team will use.



Working in the healthcare industry means doing your best to provide your patients with exceptional care. One way to do this is to ensure the highest level of diagnostic imaging equipment by working with a trusted service provider. Follow the tips mentioned in this guide to have an easier time hiring the right company and save your medical facility from suffering from lost productivity and revenue.

Here at Direct Med Parts, we offer top-notch medical imaging parts and services and specialize in CT and MRI parts and coils. Contact us to learn more about how we can help you!

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