Richardson Healthcare is now DirectMed Imaging. For details on how this change may affect your relationship with the company, please refer to the customer FAQ document (PDF). This includes updates on service offerings, support, and any other business-related implications.X
Whether you’re replacing an X-ray tube or performing a PM (Preventative Maintenance) on an X-ray system, you are going to want to replace the coronal disks. Watch this tip as Chris covers how to do this! When you have a question about your Siemens Medical Imaging equipment, you need an answer, that’s where DirectMed Imaging comes in!
Have questions about this tip or any of our other Tech Tips? Please contact us and we will be happy to help you!
Overview of the Acquisition
1. Why did DirectMed Imaging acquire Richardson Healthcare?
DirectMed Imaging acquired Richardson Healthcare to combine their complementary strengths
and enhance their offerings. DirectMed’s expertise in multi-modality and multi-manufacturer
imaging parts, paired with Richardson Healthcare’s focus on Toshiba parts and CT tube
manufacturing, allows for a broader range of products and services for customers.
As part of this acquisition, DirectMed Imaging is now the exclusive global distributor of new
ALTA750 and 750G CT X-Ray tubes for Toshiba CT systems, as well as repaired Siemens Straton Z
and MX series CT tubes. Richardson remains committed to engineering and manufacturing CT
tubes, with plans to release OEM alternative Straton MX and MX-Ps this May and additional CT
X-Ray tubes by 2026
2. What changes should I expect?
In the short term, your experience with both companies will remain the same. Over the next
several months, Richardson Healthcare will become DirectMed Imaging, resulting in streamlined
processes and a broader range of products and services.
3. Will the Richardson Healthcare brand still exist?
Currently, Richardson Healthcare will continue its focus on Toshiba parts, training, and Siemens
and Toshiba CT tube manufacturing. A branding transition to DirectMed is planned for the near
future, and updates will be provided.
4. What are the benefits for me as a customer?
Customers will benefit from:
• A wider inventory of imaging parts across multiple manufacturers.
• New training opportunities.
• Access to the combined expertise of two industry leaders.
Customer Accounts & Services
5. Do I need to set up a new account with DirectMed Imaging?
No, your existing account with Richardson Healthcare will remain active. Any updates to account
management or terms of sale will be communicated.
6. Will my current contracts or agreements with Richardson Healthcare remain valid?
Yes, all existing contracts and agreements will continue to be honored as originally agreed.
7. Will my account representative change?
No, your account representative(s) will remain the same. If you have an account representative
at both locations, please reach out as follows:
• For tubes and/or training currently offered by Richardson Healthcare, please contact
your Richardson or account representative
• For parts, training, or support currently offered by DirectMed Imaging, please contact
your DirectMed account representative.
8. I am currently scheduled for training at Richardson, will that change?
Your scheduled training at Richardson Healthcare in South Carolina will remain unchanged for
now. All training courses will continue to be offered and attended at this location as planned.
Orders, Pricing, and Quoting
9. Will pricing or quoting processes change?
Pricing and quoting will remain the same during the integration period. Efforts are underway to
align pricing structures for consistency across both organizations.
10. Can I still place orders the same way?
Yes, you can continue placing orders through the same Richardson Healthcare channels.
DirectMed’s order channels are also available for multi-modality and multi-manufacturer needs.
11. Who should I contact if I have questions or concerns?
Please continue to contact your preferred DirectMed or Richardson Healthcare representative.
Both teams can support your needs. For additional assistance, DirectMed’s support team is
available 24/7 at 855-463-3727 or sales@directmedimaging.com.
12. Will there be any downtime during the integration?
No, we do not anticipate any service disruptions.
13. How will I stay informed about updates?
Regular updates will be provided via email or on www.directmedimaging.com
Questions, Comments, Concerns?
"*" indicates required fields
In this Tech Tip, Travis demonstrates how to correct the time on a Siemens Somatom Go using the Syngo Native platform.
In today's Tech Tip, Yuriy will demonstrate how to reset the stand control module and all mechanical controllers with a simple operator action.
In this Tech Tip, Travis will demonstrate how to fix the online help content on a Siemens SOMATOM go using syngo Native.
DirectMed Parts & Service (“DirectMed”), a leading medical imaging parts, systems, and service company, announced today that it has acquired Technical...
In this week's tech tip, Yuriy explains how to release the safety guard on a C-arm if it were to become stuck.
In this week's tip, Travis will explain where to find the x-ray tube history using syngo Native on the Somatom GO.
In this Tech Tip, Travis walks us through how to access the Local Service Now Administrator Portal on a Siemens go using syngo Native.
In the field of medical imaging, MRI (Magnetic Resonance Imaging) machines are powerful tools that help clinicians diagnose and monitor a variety of health...
All about CT tubes and where to buy them A CT (Computed Tomography) scanner is an advanced medical imaging device that uses X-rays to produce detailed...
