4 Tips for Assessing Diagnostic Image Replacement Parts Online

by | May 20, 2021 | Industry

Reading Time: 3 minutes

Online shopping has revolutionized the way people buy what they need. While most people associate the online marketplace with consumer goods such as apparel, electronics, and furniture, the healthcare technology management industry has also relied on it extensively. Online suppliers have been integral in providing facilities with the replacement parts needed to maintain their diagnostic imaging equipment, such as MRI or CT scanners.

Still, all precautions in the digital sphere apply: since you can’t inspect the parts in person, you’ll need to make sure that you’re purchasing a part that exactly matches the description. Here are four tips to keep in mind when assessing diagnostic imaging parts on the digital marketplace:

  • Choose a Seller with Multiple Product Photos

Although buying products online is incredibly convenient since you can assess an item from the comfort of your home, the major downside is that you cannot inspect it in person. You’ll have to rely on the photographs supplied in the product listing, along with the descriptions written by the seller. It’s important to note that a trustworthy parts supplier will furnish their site with plenty of well-lit photographs of their parts, ensuring their customers have a full view of the products they would like to purchase. Look for listings with photos taken at multiple angles, those that display the condition of the MRI parts, and offer other important information you need when deciding on a replacement part. 

  • Make Sure They’re Easy to Communicate With

Communication is everything when shopping online. Sometimes you don’t need to ask questions, so it’s easy to complete the purchase without contacting customer service. However, it’s essential to clarify all your questions regarding diagnostic image replacement parts since you need to make sure that they are everything the supplier says they are.

The more responsive the seller is, the better. It shows that they are dedicated to answering your concerns and ensuring you have all the information you need to make a purchase. The supplier should also make it easy to contact them by offering a LiveChat feature, contact request forms, or phone numbers you can call right away. If they take more than a day to respond to your inquiry, they may not be a reliable supplier of the parts you need.

  • Check Online Reviews

Another tip to keep in mind is to check online reviews of the CT or MRI parts supplier. Reading customer reviews is a great way to determine the quality of both the parts and the seller. It’s best to look for reviews that contain information about the replacement parts you need since it will give you a more accurate view of what your experience will be. These reviews may include issues the customer had and how the company addressed them, which is another crucial factor to keep in mind. Mistakes happen, and what’s more important is how the company resolved the matter.

  • Ask About Warranties

Lastly, a great way to find a reputable company to source your replacement parts is to ask about their warranties on their replacement parts. It’s important to note that not all parts will carry a warranty, mainly if they are used. Still, trustworthy suppliers will have a policy for these purchases, so it’s important to ask what they are to determine if they are the right supplier for you.



When you’re looking for MRI or CT parts to upgrade your machine or maintain it, it’s crucial to make sure you’re getting them from a supplier that is genuinely invested in their customers. By following these four tips, you’ll find top-tier replacement parts for your system in no time.

DirectMedParts is the most reliable and knowledgeable source for medical imaging parts and services. We take pride in our CT and MRI parts and coils and have parts compatible with many different machines. Contact us today to find out more about what we can do for your diagnostic imaging system!

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