Terms of Service

Terms of Service

PARTS ARE SOLD WITH A 30 DAY WARRANTY UNLESS OTHERWISE STATED.  WARRANTY BEGINS ON THE DATE OF SHIPMENT.  WITH THE EXCEPTION OF WARRANTY TERMS MENTIONED ABOVE, ALL PARTS ARE SOLD AS IS, AND DIRECTMED PARTS MAKES NO WARRANTY OF ANY KIND, EXPRESSED OR IMPLIED, REGARDING THE PARTS SOLD UNDER THIS POLICY AND EXPRESSLY DISCLAIMS ALL WARRANTIES , WHETHER EXPRESSED OR IMPLIED, INCLUDING THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR APARTICULAR PURPOSE.

EXCHANGE PART ORDER: EXCHANGE PARTS ARE IDENTIFIED AS SUCH AT THE TIME OF SALE AND ARE NOTED ON INVOICE, ALONG WITH EXCHANGE #, WHICH MUST BE INCLUDED IN EXCHANGE PART SHIPMENT.  FREIGHT CHARGES/TAXES/DUTIES FOR THE RETURN SHIPMENT ARE THE RESPONSIBILITY OF THE BUYER.  FOR ITEMS SOLD ON AN EXCHANGE BASIS, BUYER MUST RETURN A LIKE, REPAIRABLE ITEM TO DIRECTMED PARTS WITHIN TWO WEEKS OF DELIVERY CONFIRMATION FOR DOMESTIC SHIPMENTS AND WITHIN TWENTY-ONE (21) CALENDAR DAYS OF DELIVERY CONFIRMATION FOR INTERNATIONAL SHIPMENTS.  ALL EXCHANGE PARTS NOT RETURNED BY THE DUE DATE WILL INCUR ADDITIONAL BILLING.  ADDITIONAL BILLING WILL BE CALCULATED AS THE DIFFERENCE BETWEEN THE OEM OUTRIGHT PRICE AND THE PURCHASE PRICE, OR REDUCED AT THE DISCRETION OF DIRECTMED PARTS.

RETURN POLICY:  PART(S) MAY BE RETURNED WITHIN 10 DAYS OF SHIPMENT PROVIDED THE QUALITY SEAL HAS NOT BEEN BROKEN. PRIOR TO SHIPPING A RETURN PART TO DIRECTMED PARTS, BUYER MUST FIRST REQUEST A RETURN BY CALLING (855)-463-3727.  IF THE PART(S) ARE NOT RETURNED WITH VALID AUTHORIZATION, THE RETURN WILL BE NULL AND VOID, AND THE ORIGINAL PRICE WILL BE BILLED.  NO CREDIT WILL BE ISSUED UNTIL THE PART HAS BEEN RECEIVED BY DIRECTMED PARTS AND HAS GONE THROUGH OUR VERIFICATION/TESTING PROCEDURE.

RESTOCK FEE: RESTOCK FEES WILL BE REVIEWED BY DIRECTMED PARTS. THE FOLLOWING RESTOCK FEES APPLY TO THIS SALE: 15% IF UNOPENED; 20% IF OPENED. DIRECTMED PARTS ALLOWS RESTOCKING OF PARTS UP TO TWENTY ONE (21) DAYS. AFTER TWENTY ONE DAYS (21) PLEASE SEE FEES BELOW:

22-45 DAYS IF UNOPENED: 50% FEE; IF OPENED 65% FEE
46-60 DAYS IF UNOPENED: 75% FEE; IF OPENED 85% FEE

IF PART(S) ARE RETURNED AFTER 60 DAYS AN ADDITIONAL BILL WILL BE ASSESED.

WARRANTY CLAIMS:  WARRANTY COVERS PART(S) ONLY; LABOR CHARGES TO REPLACE PART(S) WILL BE ADDITIONAL. DIRECTMED PARTS MUST BE NOTIFIED WITHIN 30 DAYS OF SHIPMENT FOR WARRANTY CLAIM. WARRANTY PART MUST BE RETURNED TO DIRECTMED PARTS WITHIN FIVE DAYS OF WARRANTY CLAIM, OR ADDITIONAL CHARGES WILL APPLY. REPLACEMENT OF THE WARRANTY PART(S) MUST BE FURNISHED BY DIRECTMEDPARTS, OTHERWISE THE WARRANTY CLAIM WILL BE NULL AND VOID, AND ORIGINAL PRICING WILL BE APPLICABLE. BUYER MUST CALL FOR AUTHORIZATION IF RETURN REQUEST IS OUTSIDE THE WARRANTY PERIOD. WARRANTY DOES NOT APPLY TO PART(S) DAMAGED OR DESTROYED DUE TO:  (A) THE EQUIPMENT BEING OPERATED OUTSIDE OF ITS OPERATIONAL LIMITS LISTED IN THE ORIGINAL MANUFACTURER’S MANUAL, INCLUDING TEMPERATURE LIMITS; (B) SERVICE PERFORMED BY ANY INDIVIDUAL NOT AUTHORIZED OR CERTIFIED TO INSTALL THE PURCHASED PART; (C) ACCIDENT, ABUSE, MISUSE, FLOOD, FIRE, EARTHQUAKE, ECT.

DOA CLAIMS: ALL DOA (DEAD ON ARRIVAL) PARTS MUST BE CALLED IN TO DIRECTMED PARTS WITHIN 48 BUSINESS HOURS AFTER DATE OF RECEIPT OF THE PART(S) FOR ISSUANCE OF AN RMA#. REPLACEMENT OF THE DOA PART(S) MUST BE FURNISHED BY DIRECTMED PARTS, OTHERWISE THE DOA CLAIM WILL BE NULL AND VOID, AND ORIGINAL PRICING WILL BE APPLICABLE.  NO CREDIT FOR DOA PARTS WILL BE ISSUED UNTIL THE DOA PART HAS GONE THROUGH DIRECTMED PARTS’ VERIFICATION AND TESTING PROCEDURE, WHICH MAY TAKE UP TO 15 DAYS

TAXES:  TAXES, CUSTOMS CHARGES, AND DUTIES ARE THE RESPONSIBILITY OF THE BUYER.