SECTION 1. EXCHANGE POLICY

1.1. All Exchanges require a valid RMA (Return Material Authorization)
number. All Exchange parts sold have an RMA issued at the time of
shipment. Please call (855) 463-3727 if you do not have your RMA
accessible.
1.2. Exchange parts are identified at the time of sale and noted on all
invoices.
1.3. A “Like and Repairable” part must be received at our facility within 21
days of the date of shipment unless otherwise specified at the time of
sale. If an exchange part is not received within 21 days of the date of
shipment, additional billing will be assessed up to the value of the OEM
Outright price.
1.4. If the exchange received is not a “Like and Repairable” part, written
notification will be sent to the customer requesting them to provide a
“Like and Repairable” part within 5 calendar days. If one is not received
within 5 days, additional billing will be assessed. The original part
received may be returned at customer’s request and expense, or it will
become the property of DirectMed Parts & Service, LLC after 20 days.
1.5. Additional Billing – Failure to return an exchange part within 30 days
from the original date of shipment will result in an Additional Billing.
The Additional Billing will be calculated as the difference between the
OEM Outright price and the Purchase Price or at DirectMed Parts &
Service, LLC’s (“DMPS”) discretion.
1.6. Prepaid Core Deposits – All prepay customers not on credit terms with
DirectMed Parts & Service, LLC will be required to pay the full
Additional Billing up front. This amount will be fully refunded upon
receipt of an acceptable exchange item. Alternatively, the customer
can choose to ship their exchange item to DirectMed Parts & Service,
LLC prior to shipment of their order.
SECTION 2. RESTOCK POLICY
2.1 DMPS allows the restocking of parts up to 30 days from original date of
shipment unless otherwise specified at the time of sale.
2.2 No restock credit will be issued for Consumable parts. Consumable parts
are identified at the time of sale and noted on all invoices.
2.3 No restock credit will be issued for new OEM parts.
2.4 All Restocks require a valid RMA number to be requested within 15
days of the original shipment date unless otherwise specified at the
time of sale. Please call DMPS at (855) 463-3727 to obtain an RMA
number valid for restocks only prior to returning product.
2.5 All Restock parts returned without a Restock RMA number will be
processed as an Exchange part.
2.6 If the part is returned within 30 days from the original date of shipment,
the following Restock credit will apply unless otherwise specified at the
time of sale:
Un-Opened………………Restock Fee 20%
Opened…………………… Restock Fee 25%’
After 30 days…………… No Credit. Part is processed as an Exchange
SECTION 3. WARRANTY POLICY
DMPS warrants its product against any defects or malfunctions for 90 days unless otherwise specified at the time of sale. Detail of warranties will be made available at the time of order or by inquiry to DMPS. This warranty is void if the serial number or security measures have been altered or removed from the product. If the failure of the product is a result of accident, abuse, misapplication or Acts of God, DMPS shall have no responsibility under this warranty policy. Warranty and related credit terms are as follows:
3.1. All warranty claims require a valid RMA (Return Material Authorization) number valid for warranty only to be requested within 90 days of the original shipment date or as stated at the time of sale. Please call DirectMed Parts & Service, LLC at (855) 463-3727 to obtain an RMA
number prior to returning product.
3.2. DOA (Dead/Defective On Arrival) claims must be made within 10
business days of delivery date unless otherwise specified at the time of sale. DOA claims also require a valid RMA number.
3.3. Warranty Credit will only be issued when a warranty replacement has
been ordered. Warranty returns without a warranty re-order will not be
accepted and no credit will be issued.  

3.4. DirectMed Parts & Service, LLC offers technical support for all warranty claims. All requested warranty claims require the available technical support in order to obtain full credit for a valid warranty claim.